Bowen ECM Solutions, LLC

Bowen ECM Solutions, LLCBowen ECM Solutions, LLCBowen ECM Solutions, LLCBowen ECM Solutions, LLC
  • Home
  • Migration Station
  • OpenText Export
  • FileNet Bulk Export
  • Power Tools for FileNet
  • Power Tools for OpenText
  • FileNet Support
  • Useful FileNet Docs
  • Recorded Demonstrations

Bowen ECM Solutions, LLC

Bowen ECM Solutions, LLCBowen ECM Solutions, LLCBowen ECM Solutions, LLC
  • Home
  • Migration Station
  • OpenText Export
  • FileNet Bulk Export
  • Power Tools for FileNet
  • Power Tools for OpenText
  • FileNet Support
  • Useful FileNet Docs
  • Recorded Demonstrations

Content Management Migration Software and Services

Person typing on a laptop keyboard near a window with natural light.

FileNet Support & Managed Services

Keep your IBM FileNet content platform running at peak performance with proactive support, modernization guidance, and expert troubleshooting. Bowen ECM Solutions provides end‑to‑end FileNet services—from day‑to‑day administration and incident response to upgrades, integrations, and migration planning—so your teams stay productive and compliant.

Why Choose Bowen ECM Solutions for FileNet?

  • Deep FileNet expertise: Administration, security, object stores, workflows, content engine (CE), process engine (PE), and application design.
  • Business‑first approach: We align configurations, metadata models, security, and retention with your governance and operational needs.
  • Modernization without disruption: Whether you’re optimizing on‑prem FileNet or building a roadmap to cloud migrations, we minimize risk, cost, and downtime.
  • Transparent delivery: Clear SLAs, audit trails, and documentation for every change management team delivers creative and responsive web designs that are optimized for performance. We use the latest technologies to create web solutions that meet your business needs.

Core FileNet Support Services


1) Managed Administration & Health

  • Proactive monitoring (CE/PE), JVM health, logs, queues, and background tasks
  • Object store management, storage tuning, and performance optimization
  • Security reviews: users, groups, ACLs, roles, and repository governance
  • Backup/DR validation and recovery testing


2) Incident Response & Troubleshooting

  • Priority break/fix for ingestion, indexing, workflow stalls, and API/connector errors
  • Root‑cause analysis with corrective actions and preventive recommendations
  • Patch and upgrade assistance with rollback planning


3) Metadata, Classification & Governance

  • Metadata enrichment and controlled vocabularies/taxonomies
  • Content deduplication and lifecycle rules (retention/disposition)
  • Audit trail configuration and reporting for compliant content migration and operations


4) Workflow & Automation

  • Process design and optimization (PE) to remove manual bottlenecks
  • ETL patterns for bulk updates and content normalization
  • Integration of business rules for quality, consistency, and speed


5) Integration & Modernization

  • Connect FileNet with line‑of‑business apps, RPA, and analytics
  • Roadmaps to other content management systems (hybrid coexistence or phased migration)
  • API and connector‑based exchange with case management, CRM/ERP, and data lakes

Support Plans

Essentials (Best for steady‑state operations)

  • Business‑hours support
  • Monthly health checks and performance tuning
  • Minor configuration changes & admin requests


Professional (For mission‑critical FileNet)

  • Extended hours coverage
  • Quarterly governance & security reviews
  • Workflow optimization and change management

Enterprise (For regulated & high‑volume environments)

  • 24×7 priority incident support
  • Dedicated technical lead and change advisory board
  • Advanced monitoring dashboards and audit reporting


IT Consulting

Our IT consulting services help businesses to streamline their operations and increase their productivity. We provide expert advice and guidance to help you make informed decisions.

Copyright © 2025 Bowen ecm solutions - All Rights Reserved.

  • Migration Station
  • OpenText Export
  • FileNet Bulk Export
  • Power Tools for FileNet
  • Power Tools for OpenText

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept